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Policies

• Cancellation: If you cancel your cruise 7 or more days prior to your scheduled departure you will receive a full refund. We cannot provide refunds for cruises canceled with less than 7 days notice. (We are a small, seasonal business and we only have four months to earn our revenue for the year. If you choose to cancel your reservation, we need time to re-fill that spot.)

• Weather: Sometimes we need to cancel cruises on Loon at the last minute because of bad weather. ​We know from experience that it is best to make the "go/no go" decision at the last minute. What was predicted to be a rainy day, can suddenly have a good weather window for a couple hours.

  If we cancel any cruise due to bad weather you will be given the choice to either reschedule or receive a full refund, whichever you prefer.

• Arrival at boat: Please arrive 15 minutes before departure, so everyone can board, be briefed on safety, and depart on time for the full experience. In courtesy to all who are looking forward to the full duration of the cruise, Loon cannot wait if you’re late, and refunds are not issued.

• Children and Pets Policy (all cruises)

  • Public Day Cruises: Ages 5 and up. No pets

  • Public Sunset Cruises: Ages 13 and up. No pets

  • Private Charters: All ages. Pets welcome

  • All Cruises: All children, ages 12 and younger, must wear a lifejacket per US Coast Guard regulations. We have sufficient life jackets for passengers of all ages on board.

  Tipping/Gratuity Guide:
  Tips for our hard-working crew are very much appreciated and we accept cash or Venmo.